Let AI Read Your Emails and WhatsApp Messages — Then Turn Them Into Logistics Workflows
LogiDesk AI Operations Agent understands inbound customer messages in English and Arabic, captures shipment requests, drafts quotes, creates order entries, alerts customers about delays, and manages follow-ups before your team misses them.
Can you quote Dubai to Riyadh, 4 pallets, 320 kg, pickup tomorrow?
أحتاج عرض سعر لشحنة من دبي إلى الرياض
Subject: Request for Sea Freight Quote — Jebel Ali to Dammam
- Intent
- Freight Quote Request
- Origin
- Dubai / Jebel Ali
- Destination
- Riyadh / Dammam
- Cargo
- 4 pallets
- Weight
- 320 kg
- Service
- Road / Sea Freight
- Action
- Draft Quote
- Follow-up
- Tomorrow 10:00 AM
What the AI Agent Does
Reads Email and WhatsApp Requests
The AI agent monitors inbound logistics conversations, understands customer requests, identifies shipment intent, and highlights urgent messages.
Understands English and Arabic
Built for Gulf logistics teams, the agent handles bilingual communication and supports English-Arabic customer conversations.
Automates Order Entry
The agent extracts customer name, origin, destination, cargo details, weight, volume, pickup timing, and service requirements to prepare order entries.
Drafts Quotes
Based on customer requests, service type, cargo details, and available rate information, the agent prepares quote drafts for team review.
Alerts Customers on Delays
When shipment milestones slip or exceptions appear, the agent can prepare proactive delay alerts to keep customers informed.
Manages Follow-ups
The agent tracks unanswered quotes, pending documents, pickup confirmations, invoice reminders, and unresolved customer conversations.
From Message to Managed Follow-up
Every step produces a draft your team can review, edit, approve, or escalate.
- 1Inbound Message
- 2Intent Detection
- 3Data Extraction
- 4Draft Order
- 5Draft Quote
- 6Team Review
- 7Customer Reply
- 8Follow-up Reminder
Where Teams Use It Every Day
Customer asks for a freight quote on WhatsApp
Customer emails shipment documents
Customer asks for a pickup update
Shipment delay detected
Quote not answered after 24 hours
Missing commercial invoice or packing list
Customer asks for invoice or payment confirmation
Customer asks in Arabic and team works in English
Built for Gulf Freight Teams
Logistics companies in the UAE, Saudi Arabia, Qatar, Oman, Bahrain, and Kuwait often manage customer communication across English and Arabic, WhatsApp, email, calls, and internal teams. LogiDesk AI Agent helps teams respond faster, reduce manual entry, and avoid missed follow-ups.
«أحتاج عرض سعر لشحنة من دبي إلى الرياض، ٤ طبليات، ٣٢٠ كجم»
Draft quote QT-2041 created · Dubai → Riyadh · 4 pallets · 320 kg · awaiting team approval
AI Drafts. Your Team Approves.
LogiDesk presents the AI agent as an assistant, not an uncontrolled replacement. The agent drafts orders, quotes, alerts, and follow-ups for review so teams stay in control.
- Review before sending
- Edit AI-generated quotes
- Approve order creation
- Keep conversation history
- Escalate unclear messages
- Track AI-suggested actions
Put a Bilingual AI Teammate on Your Inbox
See how the LogiDesk AI Operations Agent reads English and Arabic messages and drafts the work — with your team in control.